Frequently Asked Questions
Q: How do I report a problem with a service/product I received?
A: Please visit our online support at: support.itcinema.com, a support ticket will be issued and you will receive a response within 3 Business days.
Q: I ordered my product at the event and either it was not completed or I forgot to pick it up. When will I receive the product?
A: Your order will ship at our expense within 10 business days from the end of the event.
Q: When will the past weekend’s event photos be online?
A: Events are uploaded to our site within 5 business following the end of the event.
Q: How do I find the photos from my event?
Q: Can I view my video online?
A: To protect the dancer and the dance teacher’s choreography we only show photos from the event online. You can view random videos on the competition's Facebook pages if you would like to check the quality.
Q: Once I purchase a photo disc or digital image, do I have the rights to the photos for printing, etc.?
A: Yes, your name will be on the disc giving you the right to use the images. If additional documentation is needed, contact support.itcinema.com.
Q: I have received a different product/routine than I have purchased. What should I do?
A: Please enter a support ticket here: support.itcinema.com. A representative will respond to the support ticket within 3 business days.
Note: Orders are filled strictly by the order form filled out at the event and the routine numbers written on the forms. If the wrong disc or routine was received do to ordering error we do not offer exchanges. We do still offer our products after the event here: dance.itcinema.com. We can correct your order, but there will be a $15 processing charge.
Q: I put the wrong routine on my order form, how do I get the right one?
A: We offer a 90-day exchange policy from the day of the event. We fill orders by routine # as our order form states. If you received the incorrect routine as an error on your behalf we will still exchange your product for a $15 processing fee that includes the S&H back to you.
Q: How long do I have to place my order?
A: We keep all of the competition photos and videos for 1 year.
Q: Where can I order the Photo disc and DVD?
A: You can order online here: dance.itcinema.com
Q: Where can I order Prints and digital downloads of my photos?
Q: How do the Digital Photo Downloads work?
A: Our digital downloads are delivered via email. They are stored on our servers for 30 days at no charge via Dropbox. You can download the images as many times as you would like and save them to your device for safe keeping. Photos are delivered as Jpegs and Videos are delivered as highly compatible mp4 files.
Q: What are the shipping times on orders placed after the event either by phone or online?
A: Typically any order placed after the event ships within a 3 week period.